14 Day Money Back Guarantee
We want you to be delighted with the products you buy from Joinery Depot. However, if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return the item in a new, unused condition and with the original packaging intact for a refund within 14 working days from the date of delivery.
Within the order packaging, you will find a returns note with details of your order together with details of our returns process.
If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the safe return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us as in the unlikely event that we do not receive the returned parcel, we will not be held responsible for any missing parcels – you will need your Proof of Postage to be able to claim for your missing items.
We will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within fourteen (14) days of receiving your returned goods, subject to inspection and provided that you have returned the goods to our warehouse along with your completed returns note within 14 working days of delivery to you or your notifying us of cancellation.
Refunds will only be made against the original credit/debit card used.
Returns we receive outside of our 14 days returns policy without prior notification will only be accepted at our discretion except in the case of faulty, missing, incomplete or damaged orders.
Please note that we are unable to offer refunds for bespoke products, products that have been cut to size, made to measure or altered either by us or you to your individual requirements.
In the unlikely event that a delivered product is faulty or damaged, we will exchange it or provide you with a refund, as long as we are notified of the product’s fault within 30 days of it being delivered to you.
This policy does not affect your rights under law as a consumer, which apply in addition.